top of page

FAQ

Our White Glove Delivery service includes temperature-controlled bags and ice-packs to ensure the safety of your pharmaceuticals during transportation. We also use automated delivery software to streamline the process and provide peace of mind to our pharmacies and their customers. If you have any questions about our service, please don't hesitate to contact us.

  • Can Patients track their Delivery?
    Certainly! Patients can easily track their deliveries with QwikTime. Our advanced logistics software enables live tracking and facilitates two-way communication with the delivery driver, ensuring a transparent and interactive experience throughout the delivery process.
  • Can you transport temperature sensitive medications?
    Rest assured, if your medication requires refrigeration, our dedicated drivers are equipped with specialized coolers and ice packs during deliveries. Your temperature-sensitive medication will be handled with the utmost care to ensure it maintains its required conditions throughout the entire transportation process. Patient health and the integrity of their medications are our top priorities at QwikTime.
  • How do I arrange for QwikTime to deliver my medications?
    Fulfilling your Pharmacies deliveries with QwikTime is a seamless process designed for convenience and efficiency. To initiate the service, partner with us through a contract with your pharmacy in Southern California. Upon contracting, we facilitate integration with our cutting-edge software, streamlining the prescription delivery process. Once prescriptions are ready for pickup at your location, our dedicated team takes charge. We efficiently transport the medications to patients across Southern California, ensuring timely and secure deliveries. Trust QwikTime for a reliable pharmaceutical courier service that prioritizes precision, technology integration, and timely delivery, ultimately enhancing the overall patient experience in healthcare delivery.
  • How do handle deliveries with a co-pay?
    If your patient has a co-pay, they have two convenient options for payment. They can either pay the driver in cash during the delivery, or for added flexibility, call the pharmacy to securely process the payment using a credit card. We aim to make the payment process as seamless and accommodating as possible, ensuring a hassle-free experience for our patients, so we call them to notify them before we arrive.
  • Do you deliver on the weekend?
    Absolutely! As of the winter of 2023, QwikTime has expanded its delivery services to include weekends. We understand the importance of timely and convenient deliveries, and our commitment to customer satisfaction led us to enhance our service offerings. We strive to provide flexibility and accessibility, ensuring that your medications reach you precisely when you need them, seven days a week.
bottom of page